Performance degradation affecting ORANGE Recharge/Airtime Services.

Incident Report for Smobilpay

Resolved

This incident has been resolved.
Posted Apr 15, 2026 - 12:40 UTC

Update

This is a quick update to inform you that we are still experiencing instability in the ORANGE Recharge/Airtime service, but we are closely following up on it with the service provider. We'll provide an update as soon as possible.
Posted Apr 15, 2026 - 12:38 UTC

Identified

This is a quick update to inform you that we are still experiencing instability in the ORANGE Recharge/Airtime service, but we are closely following up on it with the service provider. We'll provide an update as soon as possible.
Posted Apr 15, 2026 - 12:37 UTC

Monitoring

This is a quick update to inform you that we are still experiencing instability in the ORANGE Recharge/Airtime service, but we are closely following up on it with the service provider. We'll provide an update as soon as possible.
Posted Apr 15, 2026 - 12:37 UTC

Update

This is a quick update to inform you that we are still experiencing instability in the ORANGE Recharge/Airtime service, but we are closely following up on it with the service provider. We'll provide an update as soon as possible.
Posted Apr 15, 2026 - 12:37 UTC

Update

This is a quick update to inform you that we are still experiencing instability in the ORANGE Recharge/Airtime service, but we are closely following up on it with the service provider. We'll provide an update as soon as possible.
Posted Apr 15, 2026 - 12:34 UTC

Identified

This is a quick update to inform you that we are still experiencing instability in the ORANGE Recharge/Airtime service, but we are closely following up on it with the service provider. We'll provide an update as soon as possible.
Posted Apr 15, 2026 - 12:34 UTC

Investigating

This is a quick update to inform you that we are still experiencing instability in the ORANGE Recharge/Airtime service, but we are closely following up on it with the service provider. We'll provide an update as soon as possible.
Posted Apr 15, 2026 - 12:30 UTC

Identified

We are currently experiencing instability with our ORANGE Recharge/Airtime services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Posted Apr 15, 2026 - 06:17 UTC
This incident affected: Cameroon MNO Services (Orange Recharge/Airtime).