Performance degradation affecting Moov Tchad - Collections
Update - This is a quick update to inform you that we are still experiencing degraded performance in Moov Tchad - Collection Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 27, 2026 - 07:28 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Moov Tchad - Collection Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 24, 2026 - 07:54 UTC
Identified - We have identified a major outage with Moov Tchad - Collections. This issue has been escalated to the mobile operator and we are following up closely to ensure a speedy resolution.
Jul 22, 2026 - 17:38 UTC
Performance degradation affecting Orange Airtime service.
Update - This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 27, 2026 - 07:28 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 24, 2026 - 07:57 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 20, 2026 - 08:06 UTC
Update - -This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jun 29, 2026 - 07:42 UTC
Update - Dear Valued Partner,
We would like to provide you with an update regarding the ongoing disruption affecting Orange Airtime services, which has been in place since June 18, 2026.
Our service provider has confirmed that they are actively working to resolve the issue. While progress is being made, an estimated time for full restoration is not yet available.
Please be assured that all other services remain fully operational and we are closely monitoring the situation and maintaining constant communication with the provider
We sincerely apologize for any inconvenience this may cause and appreciate your continued patience and understanding.
We will keep you informed of any significant developments and will notify you immediately once the service is fully restored.
Thanks for trusting Smobilpay
Jun 28, 2026 - 09:30 UTC
Update - Dear Partner,
Orange Airtime has been experiencing some technical issues since June 18, 2026.
we contacted the Service provider and their team acknowledged working to resolve the issue, but they do not have an estimate on when it will be resolved.
Please note that other services are unaffected, and we will inform you as soon as the service will be up and running.
Do not hesitate to contact us should you require any clarification or further assistance.
Thanks for trusting Smobilpay
Jun 23, 2026 - 13:40 UTC
Identified - We are currently experiencing instability with our Orange Airtime services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jun 18, 2026 - 08:02 UTC
Performance degradation affecting DSTV service.
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 27, 2026 - 07:27 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 24, 2026 - 07:57 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 20, 2026 - 08:05 UTC
Update - We are still experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.
Jul 08, 2026 - 06:59 UTC
Update - We are still experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.
Jul 06, 2026 - 10:19 UTC
Update - We are currently experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 05, 2026 - 11:54 UTC
Update - We are still experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 01, 2026 - 15:31 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jun 30, 2026 - 17:08 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jun 29, 2026 - 07:41 UTC
Update - Dear Valued Partner,
Further to our previous communication, we would like to inform you that DSTV services are still experiencing instability. The matter remains under active review by the service provider, who continues to work towards a resolution.
We sincerely appreciate your patience and understanding as we closely monitor the situation and await further updates. We will keep you informed of any significant developments.
Kind regards,
Smobilpay Team
Jun 28, 2026 - 08:44 UTC
Update - Dear Valued Partner,
Further to our previous communication, we would like to inform you that DSTV services are still experiencing instability. The matter remains under active review by the service provider, who continues to work towards a resolution.
We sincerely appreciate your patience and understanding as we closely monitor the situation and await further updates. We will keep you informed of any significant developments.
Kind regards,
Smobilpay Team
Jun 27, 2026 - 08:43 UTC
Update - We are currently experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jun 25, 2026 - 09:55 UTC
Update - We are currently experiencing an outage of services provided by DSTV. This is impacting payments
Our technical team has launched an immediate investigation to identify the root cause.

We sincerely apologize for the inconvenience and thank you for your patience.
Jun 24, 2026 - 06:47 UTC
Identified - We are currently experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jun 23, 2026 - 13:30 UTC
Performance degradation affecting Express Union Cashout Service
Identified - We are currently experiencing instability with our Express Union Cashout service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 24, 2026 - 08:37 UTC

About This Site

The Smobilpay platform serves as a vital link, connecting Cameroonian Agents with service providers across the CEMAC region.

On this page, you will discover:

- Real-time updates on the Smobilpay platform's status
- Incidents involving service providers, both reported to us and detected by our system
- Scheduled maintenance windows for your convenience.

Uptime over the past 90 days. View historical uptime.
Maviance Platform Operational
90 days ago
99.37 % uptime
Today
Third Party Merchant API (S3P) Operational
90 days ago
99.52 % uptime
Today
Smobilpay Payment Platform and APIs Operational
90 days ago
99.02 % uptime
Today
Smobilpay for e-commerce Platform Operational
90 days ago
99.44 % uptime
Today
Agent and Merchant Payment Portal Operational
90 days ago
99.52 % uptime
Today
Cameroon MNO Services Major Outage
90 days ago
92.22 % uptime
Today
MTN Mobile Money Operational
90 days ago
97.13 % uptime
Today
Orange Money Operational
90 days ago
92.15 % uptime
Today
MTN Recharge/Top-up Operational
90 days ago
100.0 % uptime
Today
Orange Recharge/Airtime Major Outage
90 days ago
48.71 % uptime
Today
MTN Mobile Money : Collections Operational
90 days ago
98.62 % uptime
Today
Orange Money : Collections Operational
90 days ago
97.93 % uptime
Today
MTN Mobile Money : Disbursement Operational
90 days ago
99.79 % uptime
Today
Orange Money : Disbursement Operational
90 days ago
98.02 % uptime
Today
Camtel Recharge/Top-up Operational
90 days ago
97.64 % uptime
Today
Cable TV Subscription Major Outage
90 days ago
86.84 % uptime
Today
Canal + Operational
90 days ago
99.68 % uptime
Today
DSTV Major Outage
90 days ago
62.27 % uptime
Today
StarTimes Operational
90 days ago
98.57 % uptime
Today
Bill Payment Operational
90 days ago
86.13 % uptime
Today
Camwater Bills Operational
90 days ago
82.68 % uptime
Today
ENEO Bills Operational
90 days ago
89.59 % uptime
Today
Congo MNO Services Operational
90 days ago
99.33 % uptime
Today
MTN Mobile Money Operational
90 days ago
99.33 % uptime
Today
SABC Payment Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Orange Money Scheduled Maintenance Aug 18, 2026 06:30-11:00 UTC

We would like to inform you that the Orange Money service on the Smobilpay platform will be unavailable on Tuesday, 18 August 2026, from 06:30 AM to 10:30 AM (GMT+1) due to scheduled maintenance activities being carried out by Orange Cameroon on their platform.

We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Jul 21, 2026 - 09:07 UTC
Jul 27, 2026
Performance degradation affecting Eneo services.
Resolved - The incident has been resolved. We apologise for the inconvenience.
Jul 27, 14:39 UTC
Update - We are currently experiencing instability with our Eneo services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 27, 10:23 UTC
Identified - We are currently experiencing instability with our Eneo Prepaid service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 27, 07:44 UTC
Performance degradation affecting Orange Money Cash in / DEPOT Service.
Resolved - The incident has been resolved. We apologise for the inconvenience.
Jul 27, 13:45 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Orange CashIn Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 27, 11:12 UTC
Update - We are currently experiencing instability with our Orange Cash in / DEPOT services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.
Jul 27, 07:15 UTC
Identified - We are currently experiencing instability with our Orange Cash in / DEPOT services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 27, 07:14 UTC
Performance degradation affecting MTN MoMo Cash-In / Depot service.
Resolved - The incident has been resolved. We apologise for the inconvenience.
Jul 27, 07:46 UTC
Identified - We are currently experiencing instability with our MTN MoMo Cash-In / Depot service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 27, 07:15 UTC
Performance degradation affecting MTN MoMo Cash-In / Depot
Resolved - The incident has been resolved. We apologise for the inconvenience.
Jul 27, 07:12 UTC
Update - We are continuing to work on a fix for this issue.
Jul 25, 15:04 UTC
Update - We are continuing to work on a fix for this issue.
Jul 25, 14:57 UTC
Identified - We are currently experiencing instability with our MTN MoMo Cash-In / Depot services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 25, 14:19 UTC
Jul 26, 2026
Smobilpay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 26, 23:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 22:56 UTC
Scheduled - Please be informed that the Smobilpay platform will undergo scheduled maintenance on Sunday, 26 July 2026, from 8:00 PM to 11:00 PM (GMT+1).

This maintenance is part of our ongoing efforts to enhance system performance, stability, and overall user experience.

During this maintenance window, the Smobilpay platform will be temporarily unavailable. We kindly advise you to plan your activities accordingly.

We appreciate your understanding and patience as we work to deliver improved performance and new features.

Should you require any assistance, please contact our Support Team:

📧 support@cm.smobilpay.com

Thank you for your continued trust in Smobilpay.

Kind regards,
The Maviance Team
Jul 26, 21:55 UTC
Jul 25, 2026
Jul 24, 2026
Performance degradation affecting MTN MoMo Cash in / DEPOT Service.
Resolved - The incident has been resolved. We apologise for the inconvenience.
Jul 24, 08:47 UTC
Identified - We are currently experiencing instability with our MTN MoMo Cash in / DEPOT services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 24, 08:26 UTC
Jul 23, 2026
Performance degradation affecting Eneo postpaid service.
Resolved - This incident has been resolved.
Jul 23, 09:01 UTC
Identified - We are currently experiencing instability with our Eneo postpaid service services.

Thank you for your patience.
Jul 23, 08:40 UTC
Jul 22, 2026
Jul 21, 2026
Performance degradation affecting Orange Cashin and MTN cashin services.
Resolved - The incident has been resolved. We apologise for the inconvenience.
Jul 21, 12:21 UTC
Update - We are currently experiencing instability with our Orange Cashin services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 21, 09:16 UTC
Identified - We are currently experiencing instability with our Orange Cashin and MTN cashin services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 21, 08:54 UTC
Jul 20, 2026
Jul 19, 2026
MTN Mobile Money Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:00 UTC
Scheduled - We would like to inform you that the MTN Mobile Money service on the Smobilpay platform will be unavailable from Saturday, 18th July 2026 at 10 :00 PM until Sunday, 19th July 2026 at 08 :00 AM (GMT+1), due to maintenance activities being carried out by MTN Cameroon on their platform.
Jul 18, 13:45 UTC
Jul 18, 2026
Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026
Performance degradation affecting Camwater BIlls/Factures services.
Resolved - The incident has been resolved. We apologise for the inconvenience.
Jul 15, 08:44 UTC
Update - We are currently experiencing instability with our {Service Provider} services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 15, 08:43 UTC
Identified - We are currently experiencing instability with our Camwater BIlls/Factures services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 15, 06:26 UTC
Jul 14, 2026
Performance degradation affecting Orange Money Cash in / DEPOT Service
Resolved - This incident has been resolved.
Jul 14, 15:03 UTC
Identified - We are currently experiencing instability with our Orange Money Cash in / DEPOT services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 13, 07:26 UTC
Jul 13, 2026
Performance degradation affecting MTN Money Cash in / DEPOT Service.
Resolved - The incident has been resolved. We apologise for the inconvenience.
Jul 13, 08:02 UTC
Identified - We are currently experiencing instability with our MTN Money Cash in / DEPOT services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 13, 07:29 UTC
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