M2U Cash-In / Deposit Service Disruption
Monitoring - Dear partners,

The M2U Cash-In / Deposit is currently experiencing a temporary interruption due to a technical disruption at the service provider level.

For more information or to request assistance, please feel free to contact us via:

📧 support@cm.smobilpay.com

Best regards,
The Smobilpay Support Team
Sep 24, 2026 - 14:23 UTC
Performance degradation affecting Orange Airtime service.
Update - This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Sep 08, 2026 - 11:54 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Sep 08, 2026 - 11:52 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Aug 25, 2026 - 15:30 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Aug 19, 2026 - 09:48 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Aug 11, 2026 - 16:31 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Aug 04, 2026 - 12:35 UTC
Update - Dear Valued Partner,
We would like to provide you with an update regarding the ongoing disruption affecting Orange Airtime services, which has been in place since June 18, 2026.
Our service provider has confirmed that they are actively working to resolve the issue. While progress is being made, an estimated time for full restoration is not yet available.
Please be assured that all other services remain fully operational and we are closely monitoring the situation and maintaining constant communication with the provider
We sincerely apologize for any inconvenience this may cause and appreciate your continued patience and understanding.
We will keep you informed of any significant developments and will notify you immediately once the service is fully restored.
Thanks for trusting Smobilpay
Jul 31, 2026 - 06:44 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 27, 2026 - 07:28 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 24, 2026 - 07:57 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 20, 2026 - 08:06 UTC
Update - -This is a quick update to inform you that we are still experiencing degraded performance in Orange Airtime Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jun 29, 2026 - 07:42 UTC
Update - Dear Valued Partner,
We would like to provide you with an update regarding the ongoing disruption affecting Orange Airtime services, which has been in place since June 18, 2026.
Our service provider has confirmed that they are actively working to resolve the issue. While progress is being made, an estimated time for full restoration is not yet available.
Please be assured that all other services remain fully operational and we are closely monitoring the situation and maintaining constant communication with the provider
We sincerely apologize for any inconvenience this may cause and appreciate your continued patience and understanding.
We will keep you informed of any significant developments and will notify you immediately once the service is fully restored.
Thanks for trusting Smobilpay
Jun 28, 2026 - 09:30 UTC
Update - Dear Partner,
Orange Airtime has been experiencing some technical issues since June 18, 2026.
we contacted the Service provider and their team acknowledged working to resolve the issue, but they do not have an estimate on when it will be resolved.
Please note that other services are unaffected, and we will inform you as soon as the service will be up and running.
Do not hesitate to contact us should you require any clarification or further assistance.
Thanks for trusting Smobilpay
Jun 23, 2026 - 13:40 UTC
Identified - We are currently experiencing instability with our Orange Airtime services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jun 18, 2026 - 08:02 UTC
Performance degradation affecting Express Union Cashout Service
Update - This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Sep 08, 2026 - 11:50 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Aug 25, 2026 - 16:09 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Aug 19, 2026 - 09:49 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Aug 11, 2026 - 16:30 UTC
Update - Dear Partner,

We would like to inform you that we are currently experiencing a downtime affecting Airtel Chad services. The issue has been escalated to the service provider, and they are actively investigating it.

We will keep you updated and notify you as soon as the service has been restored. Thank you for your patience and understanding.
Aug 04, 2026 - 12:50 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Aug 04, 2026 - 12:35 UTC
Investigating - Dear Partner,

Please be informed that the Express Union Cashout service is currently unavailable. The issue has been escalated to their team for resolution. We will keep you updated once the service has been restored.
Aug 01, 2026 - 16:02 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 31, 2026 - 06:44 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 29, 2026 - 13:06 UTC
Identified - We are currently experiencing instability with our Express Union Cashout service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 24, 2026 - 08:37 UTC
Performance degradation affecting DSTV service.
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Sep 08, 2026 - 11:49 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Aug 25, 2026 - 16:09 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Aug 19, 2026 - 09:49 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Aug 11, 2026 - 16:30 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Aug 04, 2026 - 12:36 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 31, 2026 - 06:43 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 29, 2026 - 13:06 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 27, 2026 - 07:27 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 24, 2026 - 07:57 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jul 20, 2026 - 08:05 UTC
Update - We are still experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.
Jul 08, 2026 - 06:59 UTC
Update - We are still experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.
Jul 06, 2026 - 10:19 UTC
Update - We are currently experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 05, 2026 - 11:54 UTC
Update - We are still experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jul 01, 2026 - 15:31 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jun 30, 2026 - 17:08 UTC
Update - This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Jun 29, 2026 - 07:41 UTC
Update - Dear Valued Partner,
Further to our previous communication, we would like to inform you that DSTV services are still experiencing instability. The matter remains under active review by the service provider, who continues to work towards a resolution.
We sincerely appreciate your patience and understanding as we closely monitor the situation and await further updates. We will keep you informed of any significant developments.
Kind regards,
Smobilpay Team
Jun 28, 2026 - 08:44 UTC
Update - Dear Valued Partner,
Further to our previous communication, we would like to inform you that DSTV services are still experiencing instability. The matter remains under active review by the service provider, who continues to work towards a resolution.
We sincerely appreciate your patience and understanding as we closely monitor the situation and await further updates. We will keep you informed of any significant developments.
Kind regards,
Smobilpay Team
Jun 27, 2026 - 08:43 UTC
Update - We are currently experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jun 25, 2026 - 09:55 UTC
Update - We are currently experiencing an outage of services provided by DSTV. This is impacting payments
Our technical team has launched an immediate investigation to identify the root cause.

We sincerely apologize for the inconvenience and thank you for your patience.
Jun 24, 2026 - 06:47 UTC
Identified - We are currently experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Jun 23, 2026 - 13:30 UTC

About This Site

The Smobilpay platform serves as a vital link, connecting Cameroonian Agents with service providers across the CEMAC region.

On this page, you will discover:

- Real-time updates on the Smobilpay platform's status
- Incidents involving service providers, both reported to us and detected by our system
- Scheduled maintenance windows for your convenience.

Uptime over the past 90 days. View historical uptime.
Maviance Platform Operational
Third Party Merchant API (S3P) Operational
Smobilpay Payment Platform and APIs Operational
Smobilpay for e-commerce Platform Operational
Agent and Merchant Payment Portal Operational
Cameroon MNO Services Major Outage
MTN Mobile Money Operational
Orange Money Operational
MTN Recharge/Top-up Operational
Orange Recharge/Airtime Major Outage
MTN Mobile Money : Collections Operational
Orange Money : Collections Operational
MTN Mobile Money : Disbursement Operational
Orange Money : Disbursement Operational
Camtel Recharge/Top-up Operational
Cable TV Subscription Major Outage
Canal + Operational
DSTV Major Outage
StarTimes Operational
Bill Payment Operational
Camwater Bills Operational
ENEO Bills Operational
Congo MNO Services Operational
MTN Mobile Money Operational
SABC Payment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 11, 2026

No incidents reported today.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Performance degradation affecting MTN MoMo Cash-In / Depot Service.
Resolved - The incident has been resolved. We apologise for the inconvenience.
Oct 7, 07:23 UTC
Update - We are currently experiencing instability with our MTN MoMo Cash-In / Depot Service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.
Sep 17, 15:40 UTC
Identified - We are currently experiencing instability with our MTN MoMo Cash-In / Depot Service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.
Sep 9, 23:07 UTC
Performance degradation affecting CAMWATER Services
Resolved - The incident has been resolved. We apologise for the inconvenience.
Oct 7, 07:22 UTC
Monitoring - ⚠️INFO SMOBILPAY

Chers partenaires,

les service Camwater connait actuellement une interruption temporaire due à une perturbation technique.

Pour plus d'informations ou demande d'assistance, n'hésitez pas à nous contacter via:

📧 support@cm.smobilpay.com
Sep 28, 11:35 UTC
Perfoemance Degradation Affectiong CAMTEL Services
Resolved - The incident has been resolved. We apologise for the inconvenience.
Oct 7, 07:22 UTC
Monitoring - We are currently experiencing instability with our CAMTEL services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Thank you for your patience.
Oct 4, 14:27 UTC

Oct 6, 2026

Performance degradation affecting Orange Services
Resolved - This incident has been resolved.
Oct 6, 10:14 UTC
Monitoring - 🎉 SMOBILPAY INFO

Dear partners,

Orange services have now been restored, and transactions are being processed successfully.

Thank you for your patience and continued trust in Smobilpay.

Best regards,
The Smobilpay Support Team
Oct 6, 11:15 UTC

Oct 5, 2026

No incidents reported.

Oct 4, 2026

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

INFO ENEO SMOBILPAY
Resolved - This incident has been resolved.
Sep 29, 13:37 UTC
Update - We are continuing to monitor for any further issues.
Sep 29, 13:37 UTC
Update - 🎉 SMOBILPAY INFO

Dear Team,

The Eneo Postpaid service has now been restored, and transactions are being processed successfully.

Thank you for your patience and continued trust in Smobilpay.

Best regards,
The Smobilpay Support Team
Sep 23, 15:10 UTC
Update - We are continuing to monitor for any further issues.
Sep 23, 07:36 UTC
Update - We are continuing to monitor for any further issues.
Sep 23, 07:35 UTC
Monitoring - Chers partenaires,

Le service Eneo Postpaid et Prepaid connaît actuellement une interruption temporaire.

Pour plus d'informations ou demande d'assistance, n'hésitez pas à nous contacter via:

support@cm.smobilpay.com

Cordialement,
L'équipe de support Smobilpay
Sep 22, 13:25 UTC
Performance Degradation with Orange Money Cash-In Service
Resolved - This incident has been resolved.Thank you for your patience and understanding during this interruption, and we apologize for any inconvenience it may have caused.
Sep 29, 13:36 UTC
Update - We are continuing to work on a fix for this issue.
Sep 28, 19:20 UTC
Identified - We have identified a major outage with Orange Money Cash-In. This issue has been escalated to the MNO and we are following up closely to ensure a speedy resolution.
Sep 28, 19:19 UTC

Sep 28, 2026

Sep 27, 2026

Orange Money Cash-In – Service Degradation
Resolved - This incident has been resolved.
Sep 27, 17:34 UTC
Update - The Orange Money Cash-In service has been fully restored and is now operating normally.

Transactions are currently being processed successfully.

Thank you for your patience and understanding.
Sep 27, 17:31 UTC
Monitoring - Orange Money Cash-In services are currently experiencing some degradation, which may result in transaction failures or delays.

Our team is actively monitoring the situation and will provide an update once the service is fully restored.
Sep 27, 10:23 UTC
Incident History Powered by Atlassian Statuspage