Performance degradation affecting MTN Recharge/Topup
Update - We are continuing to work on a fix for this issue.
May 07, 2024 - 05:38 UTC
Update - We are continuing to work on a fix for this issue.
May 03, 2024 - 10:09 UTC
Update - This is a quick update to inform you that we are still experiencing instability in the MTN Recharge/Top-up service, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible.
Apr 29, 2024 - 10:59 UTC
Update - This is a quick update to inform you that we are still experiencing instability in the MTN Recharge/Top-up service, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible.
Apr 25, 2024 - 08:44 UTC
Update - We are continuing to work on a fix for this issue.
Apr 18, 2024 - 07:02 UTC
Identified - We have identified instability in MTN Recharge/Topup service. We have escalated this to the Service Provider for resolution.
Apr 16, 2024 - 14:14 UTC

About This Site

The Smobilpay platform serves as a vital link, connecting Cameroonian Agents with service providers across the CEMAC region.

On this page, you will discover:

- Real-time updates on the Smobilpay platform's status
- Incidents involving service providers, both reported to us and detected by our system
- Scheduled maintenance windows for your convenience.

Uptime over the past 90 days. View historical uptime.
Maviance Platform Operational
90 days ago
100.0 % uptime
Today
Third Party Merchant API (S3P) Operational
90 days ago
100.0 % uptime
Today
Smobilpay Payment Platform and APIs ? Operational
90 days ago
100.0 % uptime
Today
Smobilpay for e-commerce Platform Operational
90 days ago
100.0 % uptime
Today
Agent and Merchant Payment Portal Operational
90 days ago
100.0 % uptime
Today
Cameroon MNO Services Major Outage
90 days ago
92.85 % uptime
Today
MTN Mobile Money ? Operational
90 days ago
95.67 % uptime
Today
Orange Money ? Operational
90 days ago
93.44 % uptime
Today
MTN Recharge/Top-up ? Major Outage
90 days ago
70.28 % uptime
Today
Orange Recharge/Airtime Operational
90 days ago
92.33 % uptime
Today
MTN Mobile Money : Collections ? Operational
90 days ago
99.21 % uptime
Today
Orange Money : Collections ? Operational
90 days ago
99.04 % uptime
Today
MTN Mobile Money : Disbursement ? Operational
90 days ago
94.35 % uptime
Today
Orange Money : Disbursement ? Operational
90 days ago
94.87 % uptime
Today
Camtel Recharge/Top-up ? Operational
90 days ago
96.47 % uptime
Today
Cable TV Subscription Operational
90 days ago
99.84 % uptime
Today
Canal + Operational
90 days ago
99.52 % uptime
Today
DSTV Operational
90 days ago
100.0 % uptime
Today
StarTimes Operational
90 days ago
100.0 % uptime
Today
Bill Payment Operational
90 days ago
92.25 % uptime
Today
Camwater Bills ? Operational
90 days ago
99.99 % uptime
Today
ENEO Bills Operational
90 days ago
84.51 % uptime
Today
Congo MNO Services Operational
90 days ago
100.0 % uptime
Today
MTN Mobile Money ? Operational
90 days ago
100.0 % uptime
Today
SABC Payment ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 11, 2024
MTN Cameroon Scheduled Maintenance on 11/05/2024
Completed - The scheduled maintenance has been completed.
May 11, 05:25 UTC
Verifying - Verification is currently underway for the maintenance items.
May 11, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 23:03 UTC
Scheduled - MTN Cameroon will be carrying out maintenance and upgrades during the maintenance window from 00:00am on 11 May 2024 to 06:00am on 11 May 2024. Performance degradation and outages are expected.
May 10, 20:11 UTC
May 10, 2024
Performance degradation affecting CAMTEL Recharge/Topup
Resolved - This incident has been resolved.
May 10, 19:24 UTC
Identified - We have identified instability in CAMTEL Recharge/Topup service. We have escalated this to the Service Provider for resolution.
May 7, 15:22 UTC
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
Performance degradation affecting ENEO Bills/Postpaid
Resolved - The incident has been resolved. We apologise for the inconvenience.
May 7, 15:21 UTC
Identified - We have identified instability in ENEO Bills/Postpaid service. We have escalated this to the Service Provider for resolution.
May 7, 10:50 UTC
MTN Cameroon Scheduled Maintenance on 06/05/2024
Update - The scheduled maintenance has been completed.
May 7, 05:38 UTC
Completed - The scheduled maintenance has been completed.
May 7, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:00 UTC
Scheduled - MTN Cameroon will be carrying out maintenance and upgrades during the maintenance window from 11:00pm on 06 May 2024 to 03:00 on 07 May 2024.
Performance degradation and outages are expected.
May 6, 19:07 UTC
May 6, 2024
Performance degradation affecting ENEO Bills/Postpaid
Resolved - The incident has been resolved. We apologise for the inconvenience.
May 6, 07:50 UTC
Identified - We have identified instability in ENEO Bills/Postpaid service. We have escalated this to the Service Provider for resolution.
May 3, 10:10 UTC
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
May 2, 2024
Performance degradation affecting CanalPlus
Resolved - The incident has been resolved. We apologise for the inconvenience.
May 2, 08:16 UTC
Identified - We have identified instability in CanalPlus service. We have escalated this to the Service Provider for resolution.
May 1, 19:57 UTC
May 1, 2024
Apr 30, 2024

No incidents reported.

Apr 29, 2024
Performance degradation affecting MTN Money service
Resolved - The incident has been resolved. We apologise for the inconvenience.
Apr 29, 14:11 UTC
Identified - We have identified instability in MTN Money service. We have escalated this to the Service Provider for resolution.
Apr 29, 13:29 UTC
Performance degradation affecting Orange Money services
Resolved - The incident has been resolved. We apologise for the inconvenience.
Apr 29, 11:59 UTC
Identified - We have identified instability in Orange Money service. We have escalated this to the Service Provider for resolution.
Apr 29, 07:26 UTC
Performance degradation affecting MTN Money service
Resolved - The incident has been resolved. We apologise for the inconvenience.
Apr 29, 11:58 UTC
Identified - We have identified instability in MTN Money service. We have escalated this to the Service Provider for resolution.
Apr 29, 07:28 UTC
Scheduled Maintenance Update for Smobilpay Platform
Completed - Dear valued partner,
The update has been done successfully.
System were down for ~4 hours
You can continue working
Thank you for trusting smobilpay
Apr 29, 00:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:00 UTC
Scheduled - Dear Valued Partner,

We are glad to inform you of a smobilpay update planned this Sunday, April 28 2024, as from 8 PM to 4 AM (GMT+1). This update will improve the performance of the platform.

Expected downtime would be an estimate of eight (8) hours.
We will notify you when the update is completed.

Thank you for trusting smobilpay.
Apr 26, 15:15 UTC
Apr 28, 2024
Apr 27, 2024
Performance degradation affecting ORANGE money services
Resolved - This incident has been resolved.
Apr 27, 20:31 UTC
Identified - We have identified instability in { Service Provider) services. We have escalated this to the Service Provider for resolution.
Apr 26, 15:31 UTC
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